Screen Pop is a tool integrated with the Agemni CMS,which provides phone agents with scripted prompts and the ability to capture subsequent customer responses. All data is saved and pushed into Agemeni in the form of a lead.
The tool is completely configurable supporting multiple Providers (products), Campaigns, Interfaces, and Agent Types. This document will detail some examples of how the tool has been implemented to date, but is by no means all-inclusive. One question or a thousand, integrating custom API’s, and/or custom output requirements, Screen Pop can handle your requirements.
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